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Conflict resolution in the workplace

Tools & Resources

Recruitment and people

Key learnings

  • Conflict resolution skills and emotional intelligence enables calm, rational discussion and can re-establish harmony between groups or individuals in disagreement.
  • Being methodical about seeking agreement on the facts can make the process of conflict resolution easier.
  • Conflicts are charged with emotion, and good conflict resolution requires the leader and the participants in the discord to set aside emotions and focus on reaching a solution.

Sign in to see UMi partner In Professional Development look at what conflict resolution is and provide tips to resolve conflicts in your workplace effectively.  

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